Returns & Exchanges Policy:
Returns or exchanges can be requested within 10 days from the date of receiving the order.
The bag must be in its original condition and unused, with the original packaging and all included accessories.
Returns or exchanges are not accepted for products that have been used, damaged, or soiled.
The order number or proof of purchase must be provided to process the request.
Exchange Conditions:
Exchanges are accepted in cases of a manufacturing defect or when an alternative size/color is available.
If the customer wishes to change the product for personal reasons, the customer is responsible for the shipping costs associated with the exchange, in accordance with the store’s policy.
Non-Returnable Items:
Products that have been used or have had their tags or original packaging removed.
Products damaged due to misuse.
Custom orders or discounted products (if applicable), according to the terms and conditions of the offer.
Refunds:
The refund will be processed after the product has been inspected and confirmed to meet the return requirements.
The refund processing time depends on the payment method and the customer’s bank or payment service provider.
Contact Us:
For inquiries regarding returns and exchanges, please contact Majal Bags Store Customer Service through the store’s official communication channels